Dreamforce 2019 is right around the corner! With 3,620 sessions slated for just four days, it can be difficult to assess where to focus your attention, so we assembled our recommendations for the best use of your time.
Only have time to go to a few sessions? The top two don’t-miss events we recommend are the manufacturing keynote on Wednesday and Formlabs’ session on leveraging Salesforce to serve customers on Thursday.
Sticking to the expo floor? Then we’ll see you at booth 435, where you can meet with us and enter to win market-leading products from our customers (like Ember mugs)! Let us know you’ll swing by here.
Tuesday, Nov. 19
Tuesday, November 19, 8:00 AM - 8:40 AM | InterContinental Hotel, Grand Ballroom C
Life science companies are advancing digital transformation efforts faster than ever before. The industry still faces headwinds from legacy infrastructure, increasing regulation, and a proliferation of siloed point solutions. This session will focus on the elevated responsibility of IT organizations across pharmaceutical, medical, device, CRO, and diagnostic companies to deliver connected solutions to their business. Whether you operate on the business or technology side, you’ll learn how Trailblazing life science companies streamline their technology delivery with customer-centric applications, collaborative tools, and agile innovation, all on the connected Life Sciences Customer Success Platform.
Tuesday, November 19, 2:30 PM - 3:10 PM | Metreon AMC Theatres, Level 3 | Theater 15
At Salesforce, customers come first. We pioneered customer success 20 years ago to help our customers get the most value from their Salesforce investment. In this session, Simon Short, Global Head of Customer Success at Salesforce, will talk about how we've scaled customer success for all of our customers, creating specialized-front line roles to deliver success at scale, and how we design Success Paths to help our customers take their next step to meeting their business goals. Come get the insights and inspiration you need to drive customer loyalty, retention and sales with your own customer success team.
Wednesday, Nov. 20
Wednesday, November 20, 9:00 AM - 9:20 AM | Moscone South, Campground | Theater 4
Knowing more about your customers lets you create more accurate forecasts, plan production more accurately, provide better customer service and increase sales. For manufacturers and distributors, it’s critical to get it right. Learn how to get a 360-degree view of customer activities across ERP and CRM.
Wednesday, November 20, 11:00 AM - 12:00 PM | Marriott Marquis, Yerba Buena Salon 9
In a world where agility and speed can disrupt markets overnight, both market leaders and emerging businesses need to drive digital transformation to survive and win. Companies look to their technology leaders to lead this charge and deliver digital transformation for customers, employees and partners. How can Salesforce help you succeed? Join Bret Taylor, President and Chief Product Officer, and Sarah Franklin, EVP & GM Platform, Trailhead, and Developers, as they unveil the next generation Customer 360 Platform, and learn how IT leaders build connected experiences, continuously deliver sustainable innovation, and empower everyone across their organizations with innovations from process automation to AI to blockchain.
Wednesday, November 20, 2:30 PM - 3:10 PM | InterContinental Hotel, Grand Ballroom A-B
Raw material suppliers, manufacturers, retailers, and transportation and logistics providers are all customers of customers - and they all require transparency and visibility throughout the supply chain. A major increase in the direct-to-consumer model and more frequent, granular orders with omni-channel delivery mean the customer experience matters more than ever. Join us and hear how DHL and JDA are rethinking the way they drive extreme visibility and amazing customer experiences in Supply Chain 4.0.
Thursday, Nov. 21
Thursday, November 21, 9:00 AM - 10:00 AM | Marriott Marquis, Yerba Buena Salon 9
Great change means great opportunity. To capitalize on this, consumer goods companies must be ready to leverage their digital transformation efforts to act quickly and effectively across their entire value chain. Whether connecting the consumer experience with relevant marketing or staying agile in the route to market for traditional and D2C channels, organizations can deliver a seamless experience when they innovate and integrate across all business functions. Leading Trailblazers, including Frito-Lay and Shiseido, will share how the Salesforce Customer 360 is unlocking organization and ecosystem value across B2B, B2C and B2B2C. And hear more about the new Consumer Goods Cloud and the Salesforce product development specifically for the CG industry, starting with retail execution to deliver the perfect store.
Thursday, November 21, 10:00 AM - 10:40 AM | Park Central, Franciscan II
Constantly growing and ever changing, Salesforce can be a challenge for partners to navigate. How do you break though? How do you build relationships with different Salesforce teams? Join us for a panel featuring Salesforce and partner veterans to get insight and real-world experience on how to build these essential relationships.
Thursday, November 21, 11:00 AM - 11:40 AM | Park Central, Partner Lodge: Pod 1
Ron Hess, CTO of Propel, will be in conversation with Vydianath Iyer and Jaswinder Rattanpal, ISV technical evangelists from Salesforce. Circles of Success for Partners are interactive group roundtables hosted by Salesforce experts. This session will focus on building apps, database design and page load optimization for large enterprises. The room will fill up quickly, so arrive early to get the topic you want most. Please keep in mind, Circles of Success for Partners are first come, first served and are for Salesforce partners only.
Thursday, November 21, 11:00 AM - 11:20 AM | InterContinental Hotel, Industries Theater
Ready to extend your healthcare ecosystem and provide top-notch patient care? In this session, you'll learn about solutions that have helped healthcare & life sciences' customers personalize care journeys, engage with patients and providers, and connect data throughout their organization.
Thursday, November 21, 12:30 PM - 12:50 PM | Moscone South, Campground | Village Theater
Learn how Formlabs, a Propel customer, uses Salesforce and Propel to develop 3D printers used by customers like New Balance and Gillette.
Thursday, November 21, 4:45 PM - 5:30 PM | Yerba Buena Center for the Arts, Keynote Stage
Organizations are moving past the exploration phase of their digital transformation initiatives, leveraging new technologies to drive innovation, reinvent business models, democratize access to resources, and collaborate in newly formed digital economies. The question for the C-suite is no longer, “Will this work?” but rather, “How can we make this work for us?” and “How must the culture and organization adapt to the changes ahead?” Join our panel of CEOs as they discuss leadership’s role in managing change through the market and technological shifts that are hallmarks of our digital age.
Friday, Nov. 22
Friday, November 22, 8:00 AM - 8:40 AM | InterContinental Hotel, Grand Ballroom C
Join the Manufacturing Cloud product management team as they preview new and upcoming innovations on the Manufacturing Cloud roadmap and go behind the platform that brings predictability and transparency to manufacturing. Manufacturing Cloud, the newest industry-specific product from Salesforce, delivers unprecedented visibility and collaboration between sales and operations teams. Learn how powerful solutions like sales agreements and account-based forecasting enable manufacturers to gain insight into customer interactions and generate more robust sales forecasts.
Friday, November 22, 11:00 AM - 11:20 AM | Palace Hotel, Discovery Theater
In this session, you'll learn how the fast-growing space of Digital B2B Commerce is sweeping through traditional industries. Learn Use Cases and quick win strategies for first-time B2B Commerce users across: MFG, Retail, Consumer Goods, HLS, and High-Tech businesses.