“The collaborative parts of Propel are going to help us a lot. The fact that we can easily turn things into tasks is going to make us more efficient as a company.”
Yukon Medical has been a leading developer of innovative pharmaceutical preparation and drug delivery devices since 2008. Yukon’s focus is on the advancement of product designs to simplify medication delivery, increase healthcare worker safety, and address the complex challenges associated with current reconstitution devices.
Today, Yukon Medical is thriving more than ever and growing at a rapid rate. Unfortunately, their legacy product and quality systems were not built to keep up with the rate at which they needed. Their legacy solutions were not scalable and they had issues that made training very difficult.THE CHALLENGE
"We’re growing so fast that we need to get new employees up to speed quickly. It’s critical to our business to ensure our employees understand everything. We need to gauge if someone needs extra help. Propel made it so much easier than our previous solution." said Jonathan Brice, Quality Engineer at Yukon Medical.
Prior to adopting Propel, Yukon Medical was using a more cumbersome quality management platform, and it wasn't performing the way they needed it to. "We were looking for consistency," said Brice, "It was not easy to learn or train with our previous tool."THE SOLUTION
Like any other right-minded medical device company, Yukon Medical was very concerned about their end-users. They needed a better way to manage any complaints they were receiving and all the moving parts involved with that. "We needed to be able to understand quickly what the feedback is about, handle corrective action associated with the resulting feedback and keep customers informed of the actions taken," said Beach.
Propel helps Yukon ensure compliance with a pre-built customer complaint process. They can manage customer cases and integrate feedback back into their product lifecycle through Propel’s integrated PLM and QMS system. Instead of writing things down and keyboarding them into another system, the Yukon team can file a case and keep up-to-date on all customer issues seamlessly within one single system.
A True Closed Loop: An integrated PLM and QMS system in today’s medical device landscape allows Yukon to see everything from concept to customer, including design specs, quality tests, customer feedback and more. It allows them to close the loop with engineering, making it easier to streamline processes going forward.
Improved Communication: Yukon Medical is taking advantage of the supplier portal feature in Propel and is now better at communicating all updates with their partners. "We don't want to jump on a phone call and explain our new products every single time, especially as our product portfolio grows," said Brice, Quality Engineer at Yukon Medical. "Before, it was hard since our last solution was not friendly to our partners. Now with Propel, we can customize the fields and layouts. We can share custom read-only access to our partners."
Easier to Train: For many Yukon Medical employees, Propel had an easier layout for them to take in. “With Propel, after a new product launch employee questions died down after a few weeks. With our previous solution, questions were never-ending," said Jonathan Brice, Quality Engineer at Yukon Medical.