Lower risk and reduce complaints by taking total control of your quality process. Ensure everyone is up to date on the latest product changes and processes to move innovation forward.
Propel provides the only cloud-based quality management software solution that seamlessly connects with your PLM, CRM, and service platforms to create a true closed feedback loop that seamlessly integrates product realization, quality processes, and customer complaints.
Improved product quality by managing all processes and data on a single platform
Identify and assess product quality risks company-wide. Identify, quantify, and mitigate risks based on severity and frequency. Precisely calculate the risk score for events based on parameters such as issue severity and occurrence frequency.
Collaborate on and create company-wide policies, procedures, and SOPs
Qualify suppliers, vendors, and contractors and the quality of materials, components, and services in compliance with corporate and regulatory requirements.
Boost employee productivity by eliminating manual data entry and double-checking of data
Deliver innovation by exchanging contextual data across the organization including training records, design history files, and device master records without paper, spreadsheets, or emails.
Leverage customer insights early in the product design process to improve product quality
With product lifecycle management and quality management in one single system, organizations can seamlessly loop feedback between customer, quality, and product data. Designing products for quality reduces costly recalls and service needs.
Keep customers safe by having up-to-date data at your fingertips
Teams can capture complaints and quality issues in the field and automatically feed them into preconfigured quality workflows for CAPAs, NCMRs, and SCARs to work more effectively to resolve product quality issues.
Assign and track all training records in one place to ensure compliance
Ensure everyone is up to date on the latest product changes and processes. Single, unified training plans developed directly from product information helps create effective training that decreases risk for your company, employees, and customers.
“With Propel, it’s been wonderful. As soon as employees log into the platform, the first thing they see is any open training assignments they need to complete. The ability to see who has completed training and who hasn’t has been extremely helpful for us. We no longer need to log into another platform to manage and track training compliance. It’s all there in Propel.”
Comply with regulations such as FDA and EU along with industry standards like ISO 13485, 21 CFR Part 11, and 21 CFR Part 820. Manage compliance with secure electronic signatures, password security, audit trails of each action, and risk management incorporated in all processes, along with a validation pack with executed IQ and OQ and template PQ scripts for all processes.
Incorporate Corrective And Preventative Action plans, implementation plans, risk analysis, and effectiveness checks. Get greater flexibility to configure the forms and workflows necessary to meet your customer's specific needs and expectations.
Easily notify and involve suppliers when a Supplier Corrective Action Request is in process, conducting supplier investigations and root-cause analysis in one information hub.
Integrate your Non-Conforming Material Report with other QMS processes such as CAPA and audits. Describe non-conforming material via configurable forms and workflows. Record non-conforming material and related supplier information to comply with FDA and ISO regulations, following industry best practices.
Resolve customer complaints and QA investigations to improve product safety and maximize customer loyalty. Fully integrate with Salesforce Service Cloud and other case management or customer service systems to leverage customer insights. Meet specific customer needs with fully configurable fields and workflows. Lower the risk of errors and non-compliance by incorporating decision trees that determine regulatory reporting requirements.
Successfully manage onboarding and qualification of new suppliers, finances, and processes. Support supplier qualification audit activities and electronic approvals. Improve and strengthen collaboration with your suppliers to quickly resolve all product and supply chain-related issues, minimize the risk of noncompliance during audits, and improve product quality.
Quickly identify deviations from normal processes to ensure your organization is compliant with FDA and ISO regulations and practices.
Confidently pass audits and improve product and employee safety with a comprehensive training record management solution that includes full employee training transcripts, document-based training and quizzes, automated retraining, and training analytics. Streamline regulatory compliance by managing employee certification on the latest product changes and processes throughout the product lifecycle.
Incorporate risk management into all of your processes to minimize adverse reactions. Incorporate engineering change orders, CAPAs, and NCMRs into all of your processes. Precisely calculate the risk score for events based on parameters, such as issue severity and occurrence frequency, through a reportable risk management matrix.
Take preventive actions and make informed business decisions based on data-driven audit insights. Manage internal, external, and supplier audits and share information about upcoming audits and audit results with respective stakeholders.
Get one central view of product, customer and quality data that eliminates manual data entry, siloed departmental processes, and rigid software configurations.
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