Build quality into product design with a closed loop system linking cases to complaints and identifying quality issues at every stage of the product lifecycle to speed resolution, ensure product safety and customer satisfaction.
Leading manufacturers embrace customer complaints as a valued means to monitor the quality of products and provide feedback to the design, manufacturing, technical support, sales and marketing teams.
But linking complaints to cases and product data is not easy. Challenges include disparate systems, manual processes of logging complaints, and lack of visibility between complaint data and quality issues..
But done well, customer complaint management can streamline issue resolution, improve customer satisfaction, and improve quality for current and future products.
Find and resolve quality issues sooner with customer feedback.
Grow profits by continuously improving processes and new product designs.
Increase market share and customer loyalty with great products and service.
Resolve customer complaints faster with with a closed loop system that can link issues found in the field with designs, parts and product usage.
Resolve customer complaints and QA investigations to improve product safety and customer loyalty. Fully integrate to case management systems to leverage customer insights.
Turn cases into complaints and manage CAPA, SCAR, NCMR activities with configurable forms and workflows as needed for regulatory requirements.
Directly integrate case management systems with PLM to trace field issues to BOMs and product designs for faster case resolution.
Incorporate PLM and QMS capabilities on a single platform to enable collaboration between quality and engineering to improve quality before a product ships.
Faster complaint resolution improves customer satisfaction and quality for current and future products.Get Started
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