Maximize Your ROI For Cloud PLM, PIM and QMS
All Propel subscriptions include easy access to our online Support Center where you can access the latest help articles, video tutorials, release notes and customer webinars.
Propel also offers premium support services that include access to dedicated support professionals, accelerated service-level response and one-on-one sessions.
Find out which Customer Support plan from Propel is the best fit for you.
|24 x 7 Availability Monitoring||✓||✓||✓|
|24 x 7 Support Portal Access||✓||✓||✓|
|Business Hours Support||✓||✓||✓|
|Web Case Submission 1||✓||✓||✓|
|Dedicated Customer Success Manager||✓||✓|
|Priority Case Routing||✓||✓|
|Managed Service Hours||$||✓2||✓2|
1Web case submissions from certified Salesforce administrators who are trained Propel Administrators.
2 Advantage/Premier Managed Services Hours based on total price of all licenses, 1 hour per $1,000