Extending the Digital Thread to the Customer Experience

Improve Profitability and Customer Loyalty

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Key Takeaways

In this eBook, you’ll take away new opportunities to unlock added value by:

  • Merging the operational phase of the product lifecycle with the voice of the customer
  • Closing the loop to deliver a true customer-centric product experience 
  • Integrating product and customer experience elements from several underlying systems

About This Resource

Tech-Clarity interviewed eight manufacturers to discover how digital technologies transform the customer experience to increase profitability. In this eBook, business leaders across industries share anecdotes that highlight the importance of merging the digital thread with customer experience to enable entirely new business models. Learn how keeping the customer central to everything helps companies navigate their digital transformation journey.

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